Privacy Policy

Last updated: May 25, 2026

This Privacy Policy describes how CAPS CRM ("we", "our", or "us") collects, uses, and protects information when you use our mobile application (CAPS CRM, package name: com.capscrm.caps_app) and related services.

1. Information We Collect
a) Account & Login Information

When you log in, we collect your email address, password (transmitted securely and never stored in plain text), and your company domain. These are used solely to authenticate you with your organization's CAPS CRM account.

b) Device Information

We collect basic device information including your device model and device name. This is used to register your device for push notifications and to support multi-device account access.

c) Push Notification Token

We use Firebase Cloud Messaging (FCM) to deliver push notifications about leads, quotes, and orders assigned to you. A unique FCM token is generated by your device and sent to our servers when you log in. This token is removed from our servers when you log out.

d) Location Data

The app uses address information (city, state) entered by you to calculate shipping routes and distances using third-party mapping services (OpenStreetMap Nominatim and OSRM). We do not collect or store your device's GPS location. Address data entered for route calculations is processed in real time and is not stored beyond the active session.

e) Files & Attachments

You may upload files (documents, images) to leads and orders. These files are transmitted securely to our servers and stored as part of your organization's CRM records. Downloaded attachments are saved to your device's private app storage.

f) CRM Business Data

The app accesses and displays business data associated with your account, including leads, quotes, orders, customer details, and internal notes. This data belongs to your organization and is governed by your agreement with CAPS CRM.

2. How We Use Your Information
  • To authenticate you and provide access to your CRM account
  • To send you real-time push notifications about your assigned work
  • To calculate shipping routes and distances for auto transport orders
  • To store and retrieve attachments related to leads and orders
  • To support multi-device login and session management
  • To improve the performance and security of the application
3. Data Storage & Security

Authentication tokens and session credentials are stored using encrypted secure storage on your device (Android Keystore). We use industry-standard HTTPS encryption for all data transmitted between the app and our servers. We do not store passwords in plain text at any point.

Your data is stored on servers associated with your organization's CAPS CRM account. We retain data for as long as your account is active or as required to provide services to your organization.

4. Third-Party Services

The app integrates with the following third-party services:

  • Firebase (Google) — Used for push notifications (FCM) and app analytics. See Firebase Privacy Policy .
  • OpenStreetMap Nominatim — Used for address geocoding (converting addresses to coordinates). No personal data is sent, only shipment address strings. See OSM Privacy Policy .
  • OSRM (Project OSRM) — Used for route distance calculations between origin and destination addresses.
5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Data is only shared with:

  • Your organization's CAPS CRM account administrators
  • Third-party services listed above, solely to provide app functionality
  • Law enforcement or regulatory authorities if required by law
6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for push notifications at any time via device settings
  • Log out of the app, which immediately removes your device token from our servers

To exercise these rights, contact your organization's administrator or reach us at support@capscrm.org.

7. Children's Privacy

CAPS CRM is a business application intended for use by adults in a professional capacity. We do not knowingly collect information from anyone under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CAPS CRM
Email: support@capscrm.org
Website: capscrm.org
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